A review of the empirical studies of computer supported human-to-human communication

This paper presents a review of the empirical studies of human-to-human communication which have been carried out over the last three decades. Although this review is primarily concerned with the empirical studies of computer supported human-to-human communication, a number of studies dealing with group work in non-computer-based collaborative environments, which form the basis of many of the empirical studies of the recent years in the area of CSCW, are also discussed. The concept of person and task spaces is introduced and then subsequently used to categorise the large volume of studies reported in this review. This paper also gives a comparative analysis of the findings of these studies, and draws a number of general conclusions to guide the design and evaluation of future CSCW systems

Supporting collaboration and engagement using a whiteboard-like display

Large interactive display surfaces have the potential to combine the simplicity, spontaneity and presence of a conventional whiteboard with the convenience, clarity, and archiving and retrieval capabilities of a computer display. Recent developments in display projection and large surface digitising have brought the cost of such displays to a level where they can be utilised to support a range of everyday activities. This paper describes the LIDS (Large Interactive Display Surfaces) project, recently commenced at the University of Waikato. LIDS focuses on the use of low-cost whiteboard-like shared interactive displays, and is exploring whiteboard metaphors and lightweight interaction techniques to support group collaboration and engagement. Three closely related application areas are being studied: (i) support for single and multiple site meetings and informal discussions, (ii) the use of such displays in teaching, and (iii) their use in personal information management

A Study of the Role of Visual Information in Supporting Ideation in Graphic Design

Existing computer technologies poorly support the ideation phase common to graphic design practice. Finding and indexing visual material to assist the process of ideation often fall on the designer, leading to user experiences that are less than ideal. To inform development of computer systems to assist graphic designers in the ideation phase of the design process, we conducted interviews with 15 professional graphic designers about their design process and visual information needs. Based on the study, we propose a set of requirements for an ideation-support system for graphic design

Visualisation of Parallel Data Streams with Temporal Mosaics

Despite its popularity and widespread use, timeline visualisation suffers from shortcomings which limit its use for displaying multiple data streams when the number of streams increases to more than a handful. This paper presents the TemporalMosaic technique for visualisation of parallel time-based streams which addresses some of these shortcomings. Temporal mosaics provide a compact way of representing parallel streams of events by allocating a fixed drawing area to time intervals and partitioning that area according to the number of concurrent events. A user study is presented which compares this technique to a standard timeline representation technique in which events are depicted as horizontal bars and multiple streams are drawn in parallel along a vertical axis. Results of this user study show that users of the temporal mosaic visualisation perform significantly better at detecting concurrency, interval overlaps and inactivity than users of standard timelines

Analyzing users’ behaviour to identify their privacy concerns

The majority of studies examining privacy concerns of Internet users are based on surveys. Many problems have, however, been identified with using surveys to measure people’s privacy concerns. Based on our experience from our previous studies, in this paper we discuss how ethnographic interviews and observation techniques could be used to analyze users’ behaviour in terms of how they share personal information and multimedia content with others, and utilize this to identify issues related to their privacy concerns more comprehensively than it is otherwise possible with conventional surveys

A comparison of linear and calendar travel itinerary visualizations for personal digital assistants

Various graphical travel itinerary visualization systems have in recent years been developed to allow making easier references between different events such as flights and hotel bookings on a travel itinerary, thereby addressing a problem with tabular itineraries which list travel events in a chronological order of date and time, and only allow referencing consecutive events. These graphical travel itinerary systems are based on a linear visualization of travel events. Although this linear visualization deals with some of the problems associated with tabular itineraries, it is not the only form of visualization which might be capable of addressing these issues. This paper introduces a new visualization of travel itineraries, called the calendar visualization, which relies on a more familiar concept of calendars to depict the relationships between travel events. This paper also describes an empirical study undertaken to compare the calendar and linear itinerary visualizations

FreeForm: An informal environment for interface prototyping

Best practice in interface design suggests that hand-drawn sketches are preferable at the early stages of the design process. This paper describes the FreeForm software which supports informal sketched interface design by acting as a Visual Basic Add-In. The Software utilises a digital whiteboard and pen input to support sketching and “running” of an informal prototype

Disease surveillance and patient care in remote regions: an exploratory study of collaboration among healthcare professionals in Amazonia

The development and deployment of information technology, particularly mobile tools, to support collaboration between different groups of healthcare professionals has been viewed as a promising way to improve disease surveillance and patient care in remote regions. The effects of global climate change combined with rapid changes to land cover and use in Amazonia are believed to be contributing to the spread of vector-borne emerging and neglected diseases. This makes empowering and providing support for local healthcare providers all the more important. We investigate the use of information technology in this context to support professionals whose activities range from diagnosing diseases and monitoring their spread to developing policies to deal with outbreaks. An analysis of stakeholders, their roles and requirements, is presented which encompasses results of fieldwork and of a process of design and prototyping complemented by questionnaires and targeted interviews. Findings are analysed with respect to the tasks of diagnosis, training of local healthcare professionals, and gathering, sharing and visualisation of data for purposes of epidemiological research and disease surveillance. Methodological issues regarding the elicitation of cooperation and collaboration requirements are discussed and implications are drawn with respect to the use of technology in tackling emerging and neglected diseases

Sharing, privacy and trust issues for photo collections

Digital libraries are quickly being adopted by the masses. Technological developments now allow community groups, clubs, and even ordinary individuals to create their own, publicly accessible collections. However, users may not be fully aware of the potential privacy implications of submitting their documents to a digital library, and may hold misconceptions of the technological support for preserving their privacy. We present results from 18 autoethnographic investigations and 19 observations / interviews into privacy issues that arise when people make their personal photo collections available online. The Adams' privacy model is used to discuss the findings according to information receiver, information sensitivity, and information usage. Further issues of trust and ad hoc poorly supported protection strategies are presented. Ultimately while photographic data is potentially highly sensitive, the privacy risks are often hidden and the protection mechanisms are limited